Delivery & Return

Pro-Edge Hardware Solutions
Your Assurance, Our Priority.

At Pro-Edge, our commitment is not just limited to quality products. We understand the nuances of purchasing hardware and strive to provide a transparent and smooth experience from start to finish.

Basic Return Policy:

  • Please familiarize yourself with all item specifications before purchase to prevent the need for returns. For any clarifications, contact us before placing your order.
  • Do not accept items that appear damaged upon delivery.
  • Once you have signed and accepted an item, you assume responsibility for any damage claims.
  • Should your product arrive damaged or fail to meet your expectations, contact us within 24 hours of receipt.
  • If the product is found defective after its first use, we recommend contacting the manufacturer.
  • For all returns, contacting our customer service for a return authorization (RA) number is mandatory. Returns without an RA will not be accepted.
  • Returns are permitted up to 30 days post-delivery.
  • All returns are subject to a 30% restocking fee.
  • Shipping and handling charges, both to and from our warehouse, are non-refundable for returned items.
  • Products for return must be in mint condition, including all packaging, literature, and warranty cards as received.
  • We cannot accept responsibility for any missing, incorrect, or damaged products delivered beyond 30 days of receipt.
  • Pro-Edge reserves the right to decline returns.

Dissatisfaction with Product:

  • Ensure you inspect your product upon delivery. If you're unsatisfied with the product post-delivery:
    • Contact our customer service within 24 hours.
    • Installed products or products with installation attempts are non-returnable.
    • Returns must include all original packaging and items.
    • Shipping and handling charges for returns or refusals are non-refundable.
    • Any benefits from promotions, including free shipping and rebates, are voided upon product return or refusal.
    • A restocking fee applies to all returns or refusals.

Damaged Shipments:

  • Our shipments come with full insurance. It's essential to inspect products for damages, both external and internal, before accepting.
  • If damages are observed, refuse the delivery, make a note on the delivery invoice and call our customer service for a return authorization (RA) number.
  • Post signing, any damage claims are your responsibility, and you will need to contact the shipper directly. For UPS-related damages, contact UPS at 800-PICK-UPS.

Defective Merchandise:

  • Report defects observed upon delivery within 24 hours.
  • For defects noticed post the first use, contact the manufacturer using the information in the product literature.
  • Manufacturer warranties are voided once the product leaves the continental United States.
  • Pro-Edge is not accountable for any installation or shipping charges when a manufacturer authorizes a unit's replacement.
  • Missing parts are covered for the first 30 days post-delivery. For these, contact the manufacturer directly.

We remain dedicated to serving your hardware needs and ensuring that your purchasing journey is transparent and efficient. Trust Pro-Edge to prioritize your peace of mind.