Delivery & Return
Pro-Edge Hardware Solutions
Your Assurance, Our Priority.
At Pro-Edge, our commitment is not just limited to quality products. We understand the nuances of purchasing hardware and strive to provide a transparent and smooth experience from start to finish.
Basic Return Policy:
- Please familiarize yourself with all item specifications before purchase to prevent the need for returns. For any clarifications, contact us before placing your order.
- Do not accept items that appear damaged upon delivery.
- Once you have signed and accepted an item, you assume responsibility for any damage claims.
- Should your product arrive damaged or fail to meet your expectations, contact us within 24 hours of receipt.
- If the product is found defective after its first use, we recommend contacting the manufacturer.
- For all returns, contacting our customer service for a return authorization (RA) number is mandatory. Returns without an RA will not be accepted.
- Returns are permitted up to 30 days post-delivery.
- All returns are subject to a 30% restocking fee.
- Shipping and handling charges, both to and from our warehouse, are non-refundable for returned items.
- Products for return must be in mint condition, including all packaging, literature, and warranty cards as received.
- We cannot accept responsibility for any missing, incorrect, or damaged products delivered beyond 30 days of receipt.
- Pro-Edge reserves the right to decline returns.
Dissatisfaction with Product:
- Ensure you inspect your product upon delivery. If you're unsatisfied with the product post-delivery:
- Contact our customer service within 24 hours.
- Installed products or products with installation attempts are non-returnable.
- Returns must include all original packaging and items.
- Shipping and handling charges for returns or refusals are non-refundable.
- Any benefits from promotions, including free shipping and rebates, are voided upon product return or refusal.
- A restocking fee applies to all returns or refusals.
- Our shipments come with full insurance. It's essential to inspect products for damages, both external and internal, before accepting.
- If damages are observed, refuse the delivery, make a note on the delivery invoice and call our customer service for a return authorization (RA) number.
- Post signing, any damage claims are your responsibility, and you will need to contact the shipper directly. For UPS-related damages, contact UPS at 800-PICK-UPS.
- Report defects observed upon delivery within 24 hours.
- For defects noticed post the first use, contact the manufacturer using the information in the product literature.
- Manufacturer warranties are voided once the product leaves the continental United States.
- Pro-Edge is not accountable for any installation or shipping charges when a manufacturer authorizes a unit's replacement.
- Missing parts are covered for the first 30 days post-delivery. For these, contact the manufacturer directly.
We remain dedicated to serving your hardware needs and ensuring that your purchasing journey is transparent and efficient. Trust Pro-Edge to prioritize your peace of mind.