Delivery & Return

Pro-Edge Hardware Solutions
Your Assurance, Our Priority.

At Pro-Edge, our commitment is not just limited to quality products. We understand the nuances of purchasing hardware and strive to provide a transparent and smooth experience from start to finish.

Basic Return Policy: 

  • Please familiarize yourself with all item specifications before purchase to prevent the need for returns. For any clarifications, contact us before placing your order. 
  • Do not accept items that appear damaged upon delivery. 
  • Once you have signed and accepted an item, you assume responsibility for any damage claims. 
  • Should your product arrive damaged or fail to meet your expectations, contact us within 24 hours of receipt. 
  • If the product is found defective after its first use, we recommend contacting the manufacturer. 
  • For all returns, contacting our customer service for a return authorization (RA) number is mandatory. Returns without an RA will not be accepted. 
  • Returns are permitted up to 30 days post-delivery. 
  • All returns are subject to a 25% restocking fee. 
  • Shipping and handling charges, both to and from our warehouse, are non-refundable for returned items. 
  • Products for return must be in mint condition, including all packaging, literature, and warranty cards as received. 
  • We cannot accept responsibility for any missing, incorrect, or damaged products delivered beyond 30 days of receipt. 
  • Pro-Edge reserves the right to decline returns. 

 
 

Dissatisfaction with Product: 

  • Ensure you inspect your product upon delivery. If you are unsatisfied with the product post-delivery: 
  • Contact our customer service within 24 hours. 
  • Installed products or products with installation attempts are non-returnable. 
  • Returns must include all original packaging and items. 
  • Shipping and handling charges for returns or refusals are non-refundable. 
  • Any benefits from promotions, including free shipping and rebates, are voided upon product return or refusal. 
  • A restocking fee applies to all returns or refusals. 

 
 

Damaged Shipments: 

  • Our shipments come with full insurance. It is essential to inspect products for damage, both external and internal, before accepting. 
  • If damage is observed, refuse the delivery, make a note on the delivery invoice, and call our customer service for a return authorization (RA) number. 
  • Post signing, any damage claims are your responsibility, and you will need to contact the shipper directly. For UPS-related damages, contact UPS at 800-PICK-UPS. 

 
 

Defective Merchandise: 

  • Report defects observed upon delivery within 24 hours. 
  • For defects noticed post the first use, contact the manufacturer using the information in the product literature. 
  • Manufacturer warranties are voided once the product leaves the continental United States. 
  • Pro-Edge is not accountable for any installation or shipping charges when a manufacturer authorizes a unit's replacement. 
  • Missing parts are covered for the first 30 days post-delivery. For these, contact the manufacturer directly. 

    We remain dedicated to serving your hardware needs and ensuring that your purchasing journey is transparent and efficient. Trust Pro-Edge to prioritize your peace of mind.