Refund Policy


Pro-Edge Hardware Solutions

Ensuring Trust and Transparency in Every Transaction.

Your satisfaction is paramount to us at Pro-Edge. We’ve instituted a clear and comprehensive refund policy to address your needs and maintain trust in every purchase.


General Conditions for Refunds:

  1. Eligibility: Purchased items are eligible for a refund if they are returned within 30 days from the date of purchase. To qualify, items must be unused, undamaged, and in their original packaging.

  2. Refund Timeframe: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

  3. Partial Refunds: In certain cases, only partial refunds may be granted, such as:

    • Items returned more than 30 days after delivery.
    • Items that are damaged, missing parts, or not in their original condition due to customer error.
    • Any item not returned in the original packaging.

Shipping Costs:

  • Returning the Item: You will be responsible for paying your shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the amount.

  • Defective or Incorrect Items: If the return is a result of our error (you received an incorrect or defective item), we will cover the shipping costs for both the return and the delivery of the replacement item.


Exclusions:

  • Custom-made or personalized items are exempt from being returned unless they arrive damaged or defective.

  • Items bought during clearance or special promotions may have a different refund timeline or might be ineligible for refunds.


Late or Missing Refunds:

  1. First, check your bank account or credit card statement.
  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  3. If you've done all of this and still have not received your refund, please contact us at customerservice@pro-edge.com.

Contacting Our Team:

For any refund inquiries or to discuss a specific transaction, please contact our dedicated customer service team:


In Closing:

At Pro-Edge, we take pride in our commitment to clarity, trustworthiness, and customer satisfaction. This refund policy is crafted to ensure your peace of mind, ensuring that every purchase meets your expectations. We appreciate your trust in our brand and strive to exceed your expectations in both our products and our policies.